Welcome home – Energy consumption manager by Aurum for Welkom Energie
Welkom Energie, led by entrepreneur Jaap Bakker, has expanded its service offering with an energy consumption manager called Welcome Home. This service, provided by Aurum, allows customers and non-customers to manage their energy consumption in a user-friendly way. Aurum delivered a fully styled gateway at the meter and an app, both seamlessly integrated into the branding of Welkom Energie. The white label solution of EnergyGrip, with the pillars ‘gateway’ and ‘app’, formed the basis of Welcome Home.
Challenges:
- Launching an own energy consumption manager with a quick time-to-market.
- Maintaining brand consistency and a seamless brand experience for the customer.
- Providing support to users with an efficient second-line service desk.
Solution:
Welcome Energy chose the white label solution of EnergyGrip to launch Welcome Home. The implementation included:
- White label gateway and app: A fully styled gateway at the meter and an app were delivered, customized to the branding of Welcome Energy. The app is accessible to both customers and non-customers, making the service available to a wider audience.
- Brand consistency: By using the white label solution of EnergyGrip, Welkom Energie was able to launch its own energy consumption manager without deviating from brand consistency. The customer never leaves the trusted environment of Welcome home.
- Second-line service desk: Aurum took responsibility for the second-line service desk, where questions about the product and supporting service for app users are handled. This ensures efficient customer support without the additional burden for Welkom Energie.
Results:
- Quick time-to-market: The white label solution of EnergyGrip provides Welcome Energy with a quick time-to-market for Welcome Home, which is essential for a successful launch.
- Seamless brand experience: Customers experience a seamless brand experience, as the app and gateway are fully styled according to the branding of Welcome Energy.
- Efficient customer support: The second-line service desk of Aurum ensures efficient customer support, allowing Welcome Energy to focus on their core activities.
Welcome Home illustrates how the collaboration with Aurum has enabled Welcome Energy to quickly and effectively introduce an innovative energy consumption manager, maintaining consistent brand experience and efficient customer support.
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